FAQ

CUSTOMERS

How much does shipping cost?

Standard shipping, which takes 5-7 business days, costs $5. Expedited shipping, which takes 2-3 days, costs $15, and overnight shipping costs $30.
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Do you ship outside the United States?

Yes. We ship internationally for a flat rate of $35.
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My product hasn’t arrived yet. Where can I get tracking information?

Please go to UPS.com and enter your tracking information (emailed to you) for exact status updates.
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Do you accept returns? How can I return my VIDA product?

Absolutely. If you are not happy with your product, you may return it within 30 calendar days. Return labels are included in your box. Simply put item back in the original packaging, with tags attached (or if you no longer have the original box, please feel free to send in any enclosed box).
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Do you offer exchanges?

In the case that you’d like to exchange an item, please process it as a return (free shipping) and order a new one in the correct size.
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Where/how can I use my discount code?

You can enter your discount code on the Order Summary page as you get ready to check out.
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Where can I find care instructions about my product?

Care instructions are included in all the pages where you’ll find the details about the product. Currently, all our products are dry clean only.
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Do you sell your products in any stores?

No. Our products are only available on shopvida.com.
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What if I’m outside of the return window?

Unfortunately if you are outside the return window, we will be unable to process your return.
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What is the best way to contact the VIDA team?

Drop us an email at hi@shopvida.com.
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DESIGNERS

I have a design I’d like to submit to VIDA. How can I do that?

On shopvida.com, go to DESIGN and DESIGN WITH US. It will take you less than 5 minutes to sign up and submit your design to VIDA.
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What types of designers do you work with?

We work with a wide range of designers and creatives, including photographers, illustrators, sketch artists, watercolor / oil on canvas artists, calligraphers, sculptors, pattern designers, 3D artists and more. Any form of art that is or can be converted into a digital file is fair game.
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How much does it cost to submit a design?

There is no cost to submitting a design. You do not have to provide any physical samples or proofs.
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What rights does VIDA require over my design?

We request exclusive rights to sell in the product category your design was selected for. That is, if we selected your design for a top, you may continue to sell your design for all product categories other than tops, which will be exclusively sold on shopvida.com. This allows you to get your designs out in the world while enabling our shoppers to look for exclusive selections on shopVIDA.
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How do I know if my design is accepted or not?

If your design is accepted, a member of the VIDA team will reach out to you directly on the email address you provide when you submit your designs on shopvida.com’s Design Studio.
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What happens to my design if it is not accepted? Do I retain my rights to it?

Yes. If we don’t end up selling your design, we do not retain any rights over them.
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How much do you pay your designers?

We share with our designers 10% of net revenues on all items that incorporate their designs - for as long as the item is sold.
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How do you pay your designers?

We pay our designers using PayPal. We will ask you for your PayPal address when you sign up with us. We pay out quarterly for the three months of the quarter net of returns.
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What is the best way to reach the VIDA team if I have a question about designing for VIDA?

You can reach out to us at design@shopvida.com for design and design submission related questions or hi@shopvida.com for general questions.
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Where can I find VIDA on social media?

You can follow the links at the bottom of our homepage to connect with us on social media. We’d love to hear from you!
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MAKERS

Where do you manufacture?

We are currently manufacturing in Delhi, India and Karachi, Pakistan.
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Do you plan to expand?

Yes, we plan to expand in the upcoming months to Latin America, North America, and China, among other regions.
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I saw a design for order that is no longer on the site. How can I find out if it’s coming back?

Please email us at hi@shopvida.com. We will let you know if it is being replenished and if/when it will likely be available.
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How many manufacturing partners do you have?

We have 6 partners currently across India and Pakistan. In Pakistan, we do all our digital printing with the designer label Sania Maskatiya. We also partner with the label FNKAsia to manage our production.
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How do you implement your social impact program?

We offer a 3 month crash course in basic literacy, specifically basic reading, writing, and Math skills. The program is primarily designed for people who’ve never been inside a school. The program is open to anyone who expresses interest and will benefit from it.
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How much does the literacy program cost you?

It costs us less than $15 to make someone literate for life.
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PRESS

How can I contact VIDA for press inquiries?

Please email press@shopvida.com.
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